Saturday, January 30, 2016

Hardware failure

2/2/16 Update
The WeightChart.com site is up on previous recovered servers.  The new servers will be deployed within next 2-3 weeks.  There are a few remaining issues that will be corrected within next 2 days.

No data was ever at any risk of loss.

We sincerely regret the outage.

2/1/16 Update
We are making progress but still not done with the upgrade process.  We are no longer attempting to bring up the systems today.  Our next goal is end of day tomorrow, Tuesday, 2/2/16.

We are able to confirm that all user data is safe.  We are making additional copies of your data as a precaution.

We sincerely regret this outage.

1/31/16 Update
We are encountering many issues with restore and rebuild.  We are now focused on the new servers.  Unfortunately, it will extend recovery time.  We now are targeting to be up by end of day Monday, Feb 1, 2016.

We sincerely regret this outage.

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1/30/16 6:00 PM

Earlier today, a key server suffered a major failure.  We are quite sure that all user data is safe.  We are rebuilding this server.  We expect to be back on line late on Sunday.

As a parallel effort, we are also building a new server.  If we are close to having the new server working tomorrow, it is possible to that we will switch to the new server even if caused further delay.  We will update this post about Noon on Sunday.

We sincerely regret this outage.

WeightChart.com

1 comment:

Ruth Mills said...

Good to know that you're on the case! I wondered why the site was down! *waves* from England :)